We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.

If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within a reasonable amount of time. That would be about a month. That doesn't mean we won't do it after 35 days, but at the same time we have to put some time limit on it since we have had a few people contact us many months later.

Why the limit of three opened cartridges? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is three, this indicates a problem with the printer itself. What happens is the print head gets jammed. The printer reports out of ink. The customer puts in a new cartridges and it still won't print. The customer assumes the cartridge is defective and tries a second and perhaps a third. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if three don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen cartridges, then return them all opened six months later, claiming they were all defective. We have to protect ourselves from other geniuses like that.

The problem really hit home when after explaining our policy to a prospective customer, the genius actually said, "If I buy your cartridges and they don't work, I want more than my money back." Another customer tried to charge back a large order on his credit card months later, claiming they were all defective. He never called or emailed. It would not have taken months to determine that an entire batch was defective. Fortunately, when we spoke to his credit card company, they agreed that our warranty was reasonable and since he made no attempt to contact us, they denied his charge back.

Naturally, if you buy a quantity of cartridges, we can't expect you to test them all within a month. So if you bought a quantity and a few months later find that one or two didn't work properly, we will replace it or add extra to your next order.

We supply schools, professional printers, and corporations. We do very little advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.